Independent Restaurant Furniture

• Provided delivery times are estimates only.
• Our standard freight quotes are provided for commercial addresses only, without any additional services (additional services are listed at the bottom of this page).
• Most orders ship via third-party LTL common freight carriers; Independent Restaurant Furniture does not own or manage these carriers.
• Our deliveries are tailgate delivery only (to the back of the truck/loading dock). We do not provide inside delivery at this time.
• Drivers have no obligation to assist with off-loading unless specific prior arrangements are made.
• Customers (or designated personnel) must be on site to inspect and sign for delivery; re-delivery and other fees may apply if delivery is attempted but unsuccessful.
• Customers are responsible for unloading the truck and for removal of all packaging/garbage associated with the delivery.
• It is your responsibility to check skid/piece count and inspect packaging/product at delivery and note any issues on the Bill of Lading (BOL).
• If you do not note suspected damage or shortages on the Bill of Lading at delivery, we will not be responsible for damage/shortage claims.

• Provided delivery times are estimates only.
• Our standard freight quotes are provided for commercial addresses only, without any additional services. Additional services are listed at the bottom of this page.
• Each individual item on your order may have a different manufacturing and/or shipping process.
• When we provide a ship date, it is an approximation. We cannot be bound by it, but we will do our best to meet it.
• Transit time depends on product selection, distance, area/location, and weather. If an order needs to arrive sooner than estimated, contact us and we will attempt to rush the order. If a rush fee applies, we will let you know.
• Please provide any special delivery instructions in advance. We try to accommodate special time requests but cannot guarantee a specific delivery date.
• Note: After a shipment has left our warehouse, we will not be liable for shipping delays.
• Our deliveries are tailgate delivery only. If the delivery site does not have a loading dock, the truck will park in a designated loading zone nearby. We recommend Lift Gate service for addresses without loading docks.
• We do not provide inside deliveries at this time.
• Because most orders ship via LTL common freight carriers, customers must notify us in advance if shipping to a site with limited access; additional fees may apply. The carrier may determine limited access at appointment time, which can result in added post-sale charges.
• Drivers have no obligation to assist with off-loading unless specific prior arrangements are made.
• Customers (or designated personnel) must be on site during delivery. A re-delivery fee or other additional service fees may be applied if delivery is attempted but unsuccessful due to incorrect delivery information or if nobody is on site.
• Customers (or designated personnel) are responsible for removal of any and all garbage associated with their delivery, including packaging, wrapping, etc.
• We will send a shipment confirmation when your order ships and provide tracking information within 24 hours of shipment.

Additional Services (Extra Charges Apply Upon Request)

• Lift Gate Service (recommended for commercial addresses without a loading dock): Delivery is made on a truck equipped with a mechanical platform to lower items to the ground, helping reduce labor and the possibility of damage during unloading.
• Limited Access: Applies when a 50' truck cannot access your location and a smaller straight truck is required. Limited access areas may include (but are not limited to) hospitals, airports, farms, parks, schools, churches, hotels, military bases, construction sites, downtown areas, etc.
• Limited Delivery Time: Additional charges may occur for time-specific deliveries requiring a narrower window than the standard 4-hour timeframe, or if acceptance of delivery is delayed beyond a reasonable time from the carrier’s initial contact.
• Re-Delivery Fee: Charged if the carrier attempted delivery but was unsuccessful due to incorrect delivery information or instructions.
• Re-Consignment: Charged if the customer changes the delivery location during transit.
• Guaranteed Delivery Service: For an additional fee, some carriers may offer a guaranteed delivery option. Please ask for a quote if interested.

If you require any of the additional services listed above, please specify all delivery requirements at the time you submit your quote or order so we can provide an accurate freight proposal.

What do I need to do to receive my order?

Someone must be available to inspect and sign for your order. When the carrier arrives, inspect the shipment for visible damage and verify an accurate count. Note any issues (damage, shortage, or count discrepancies) on the Bill of Lading documents for your records. If you suspect damage, you must note it on the Bill of Lading; otherwise, we will not be responsible for the damage. If you cannot open boxes to check for damage at delivery, sign for concealed damage.

Important Notes

• Tailgate delivery only; if there is no loading dock, the truck will park in a designated loading zone nearby.
• We do not provide inside delivery at this time.
• Drivers are not obligated to assist with unloading unless specific prior arrangements are made.
• Customers are responsible for unloading and for removal of all packaging/garbage.

Shipping Carrier: We ship product samples (chairs, barstools, tops, and bases) via FedEx Ground Service.

Delivery Time: While we cannot guarantee specific delivery times, FedEx Ground Service typically takes 3–7 business days within the contiguous United States.

Damage (Samples):

• We are not liable for damage: As samples are shipped via ground service, we are not responsible for damage that may occur during transit.
• Damage upon delivery: If you receive a sample with damaged packaging or suspect damage to the product, do not accept delivery. Contact the delivery company (FedEx) immediately to report the issue.
• Replacement parts: If a sample arrives with minor damage and replacement parts are available, we may be able to provide them; however, we cannot guarantee availability in all cases.

Returns & Cancellations

Customer satisfaction is a top priority at Independent Restaurant Furniture. Our return policy ensures the best possible service from the manufacturer to you, provided you follow our instructions carefully.

Independent Restaurant Furniture products are manufactured to the customer's specifications and as such are considered custom orders. Therefore all sales are final. No returns or refunds will be accepted unless authorized by Independent Restaurant Furniture.

If a return or cancellation is authorized, there will be a 30% restocking fee on in-stock items only.

When the merchandise is delivered, the customer is responsible for inspecting it. If any product is defective or damaged, write this on the freight bill prior to the driver's departure. Independent Restaurant Furniture must be notified within 48 hours of damaged goods, so we may pursue a claim on your behalf. KEEP THE ORIGINAL PACKAGING. A "call tag" will be issued for you. Original packaging is required for merchandise to be picked up or exchanged.

Prior written authorization is required before items are returned to the manufacturer. If prior written authorization is not made, returns will not be processed.

Follow the instructions above, UNLESS DIFFERENT INSTRUCTIONS ARE SPECIFIED ON THE BOX.

If you have any questions or concerns contact us at sales@irf-co.com

Returns and Refunds (Samples): Samples are not returnable or refundable.

While we take great care in packaging all orders, we acknowledge that damage can sometimes occur during shipping.